Working Lunch offers a real mouthful of insightful debate

There was a lot to discuss at Northern Housing’s very first Working Lunch event, and the VIP guests from across the North’s housing sector took to the debate with gusto.

by | Jul 22, 2019 | News | 0 comments

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There was a lot to discuss at Northern Housing’s very first Working Lunch event, and the VIP guests from across the North’s housing sector took to the debate with gusto.

The Working Lunch, hosted by TriPartum, is similar in form to Northern Housing’s successful series of roundtable discussions, but smaller and cosier, though no less insightful for that.

Held at the Gusto restaurant in Manchester city centre, the event brought together senior leaders from a representative mix of the industry’s major players. Over a hearty lunch, they discussed issues around the development of customer engagement and insight.

The discussion was as much about human relations and communications, as it was the challenges of technological change. Inevitably, conversation turned to Amazon, and the effect it has had on customer expectations.

“Whether we like it or not, the customer’s expectations are going to be much higher. We have to adapt to that, I think, as a sector,” commented Jamie Hutchinson, of Peaks & Plains Housing Trust.

Northern Housing is published by Crosby Associates Media.

Customer satisfaction “means different things to different customers… and this has implications for a housing provider’s process of digital transition.”

Amanda Van Duyvenvoorde

Operation director, Progress Housing Group